Questions and Answers
Licenses
Can I get an educational discount?
If you are a student or educator you might be eligible for an educational discount. Check out our Students & NPOs page.
For applying you will need a student or faculty ID or some other proof of your status, e.g., a letter documenting your affiliation with the institution. Please understand that without a proof of your status we can't grant you a discount.
How do I enter my license into DEVONsphere Express?
When you launch DEVONsphere Express it shows up as a little leaf 
icon in the right-hand part of the menu bar. Click it to show the DEVONsphere panel, then click the gear ⚙︎ icon to show its menu and choose Enter License to enter your license code.
How do I get an invoice for my purchase?
Please contact Paddle, the company that runs our checkout, for receiving a copy of your invoice. You can reach them via their website or simply by email.
How do I purchase an upgrade?
To upgrade an existing license please log into your account and choose the license you'd like to upgrade. Your user account is tied to the email address that you used for purchasing. Request a temporary password here. You'll be sent a link that allows you to enter a new password for your account.
On how many computers can I use my license?
Licenses for DEVONthink 3 and later can be used on up to two Macs. When you enter the license code into the app an identifier for your computer is added to the license, occupying one seat. You can check on which devices a license is currently being used in your customer account. Here you can also remove devices from a license to free up the seat.
If you have more than two devices you can buy additional seats from your customer account.
Older licenses can normally be used on all computers that you own and operate yourself. They are not valid for e.g. a separate account on your Mac used by someone else.
Where do I find my licenses?
When you purchased your software from us we sent you your license codes by email. In addition we keep them in our backend system. You can access them at any time by logging into your account with the email address you used for purchasing.
Please note that in your account we can't list apps that you purchased in the App Store. Apple does not share this kind of information.