Questions and Answers
App Store
Where do I find my license code?
Apps purchased in the App Store are identified online through your Apple ID. Neither are you sent a license code nor do we receive any information about your purchase.
Licenses
On how many computers can I use my license?
Licenses for DEVONthink 3 and later can be used on up to two Macs. When you enter the license code into the app an identifier for your computer is added to the license, occupying one seat. You can check on which devices a license is currently being used in your customer account. Here you can also remove devices from a license to free up the seat.
If you have more than two devices you can buy additional seats from your customer account.
Older licenses can normally be used on all computers that you own and operate yourself. They are not valid for e.g. a separate account on your Mac used by someone else.
Where do I find my licenses?
When you purchased your software from us we sent you your license codes by email. In addition we keep them in our backend system. You can access them at any time by logging into your account with the email address you used for purchasing.
Please note that in your account we can’t list apps that you purchased in the App Store. Apple does not share this kind of information.
Mac
Did I download the wrong edition of DEVONthink?
There is no separate download for each edition of DEVONthink, it’s just one application to download and install. It will be named DEVONthink 3 in the Finder.
Only when you have purchased a license for any edition of DEVONthink and applied a seat to the machine, it activates the chosen feature set. You can verify the edition you’re running with one of these options:
- Read the Registered to line in the splash screen, accessible via DEVONthink 3 > About DEVONthink 3.
- Click the Welcome link at the bottom of the Help > Support Assistant.
- Check the menus. For example, if you see a blue star on Data > OCR, that is a feature of the Pro or Server editions, so you’re running the Standard edition.