Questions and Answers
Can I get a trial time extension?
We are sorry, but there are no trial extensions available. With our extremely flexible trial model there is generous amount of time to determine if the application is suitable for you: 30 days or 150 non-consecutive hours (30 hours for DEVONagent), whichever is longer. So even when you used up the non-consecutive hours, you’ll always have 30 days to test. And if you didn’t find the time for testing, you should have many hours left even after the 30 days.
If, why ever, the trial time still ran out for you, e.g., because you left the app open unattended, there’s still our 14 days no-questions-asked refund policy. You can safely buy a license, try it for two weeks, and get your money back.
How do I completely uninstall an app?
To completely remove one of our Mac apps, please refer to the built-in help, Read Me section.
Why should I give your applications Full Disk Access?
For best performance and operation, DEVONthink, DEVONagent Pro, DEVONsphere Express, and EasyFind should be given Full Disk Access in System Preferences > Security & Privacy > Privacy. While this may sound more ominous than it is, our applications have been safely working this way for many years.
As of this writing, the areas protected by Full Disk Access are: Mail, Messages, Safari, Home, and Time Machine. Giving the applications full disk access allows for interactions like being able to properly install the Apple Mail plugin in DEVONthink Pro and Server, searching available disks in EasyFind, or importing Safari bookmarks into DEVONagent Pro.