A few days ago a critical bug named Heartbleed popup: true was discovered in OpenSSL, the software that makes connections to websites secure. The bug affects more than half a million websites including companies such as Yahoo or Flickr. We have checked our own online shop and it is NOT affected by Heartbleed; Avangate, the company that runs our shop, confirmed this. (more)
The recent update of DEVONthink to version 2.7 unfortunately brought not only many improvements but also two cumbersome bugs: When the Sorter starts after logging in, e.g. after a system restart, DEVONthink itself opens instead of the Sorter. And if your Mac runs OS X 10.6.x or 10.7.x, DEVONthink is no longer visible to DEVONthink To Go on your Wi-Fi network. Sorry for these inconveniences. Expect a bugfix release shortly.
Amazon lists a book named "DEVONthink" by some Jesse Russell and Ronald Cohn. Don't buy it! The book consists only of a collection of mostly unrelated Wikipedia articles and has absolutely nothing to do with our software. We have notified Amazon and the book-on-demand publisher about this issue and asked for the book to be withdrawn. (more)
As hurricane Sandy hit the US east cost the data center hosting our backend database went offline. We hope to be fully online again in a few hours. Thank you for your patience!
An update from our data center: … (more)
Some people use TJ HD's excellent Language Switcher to start applications with a localization different than the system's default language. Unfortunately this only starts the app in the other localization but breaks proper localization support for internal but independent elements such as smart templates or AppleScript scripts. So if you are using Language Switcher and experience that some smart templates or scripts don't work please use it without Language Switcher.
If you are using the MacUpdate Desktop app to update the software on your computer please be careful: DEVONthink Pro and Pro Office are using the same "Bundle ID" to make both of them compatible to e.g. the same scripts and Automator actions. Unfortunately MacUpdate Desktop is using the Bundle ID for identifying updates. So it can happen that it, out of confusion, updates a DEVONthink Pro to a Pro Office or vice versa which then of course, asks for a proper license code. (more)
Last week I have posted an article that we don't expect too many issued with Mac OS X 10.6 'Snow Leopard'. Now Snow Leopard is here and the list of issues is in fact a very short one for a a larger OS upgrade. If you plan on upgrading or already have upgraded to Mac OS X 10.6 'Snow Leopard', here are a list of issues to expect: … (more)
Today Apple announced the availability of Mac OS X 10.6 'Snow Leopard' for August 28. We have already received a lot of questions regarding compatibility of our applications to the new release of the operating system. So here's our statement: … (more)
Just in time for the Christmas holidays our FileMaker server failed and corrupted our customer and license database. We have, of course, tons of backups and I restored all functionality but it may be that some recently added licenses have not made it. So if you have recently purchased (within the last five days, approximately) and have not received your license code, please email us and we'll see what happened to your license here in our database. Sorry for the hassles.
So far the DEVONthink and DEVONnote 2.0 public beta launch went pretty well, which is, I think, a good sign :-) But we are currently under heavy load from all the various enquiries, from bug reports to upgrading questions. So if you sent us email and have not yet received a reply — please be patient. We're answering one question at a time but we will answer all of them.